Home > iTunes Troubleshooting > iTunes Could Not Backup The iPhone Because An Error Occurred

By Joakim Kling- Last Updated: January 2, 2020 | Contact Author

Solve iTunes Could Not Backup The iPhone Because An Error Occurred (While Reading)

If you are searching for an easier solution, click here: Recommended by most of us [85%]

Spotlight - DearMob iPhone Manager vs. iTunes

Could Not Backup the iPhone Because An Error Occurred While Reading?

Most iPhone, iPod, and iPad users greatly depend on iTunes to backup files to a computer. However, some users have reported not being able to proceed with the backup process after an error message pops up saying "iTunes could not backup the iPhone because an error occurred." New iPhone users might not understand what this error message means and resolving it could be a problem. Luckily, we have put together this guide to help you resolve this problem.

Could Not Backup The iPhone Because An Error Occurred

Backups are essential since they preserve sensitive content and files for future reference or prevent them against loss. Losing crucial data could be disastrous, and it is often because of system errors. Apple's iTunes software is not immune to errors and could display odd errors, like the one we're discussing here.

"Because An Error Occurred" pops up - Reasons & Solutions

Before solving this problem, you need to understand the possible reasons why it could have been displayed.

  • iTunes software is outdated. The error when trying to backup could be as a result of an outdated system so you want to get the latest version installed on your computer.
  • iOS device being locked. If your device is locked, this message could easily pop up so you need to unlock it by using the right passcode.
  • iOS device is disabled. A disabled iOS device could result in a failed backup attempt so you should first get it to normal operation.
  • A security application on your computer. In most cases, an antivirus application on your computer will block the execution of the backup process. Ensure you have installed the latest version or disabled the security application.
  • Insufficient storage for backup. If your computer is running low of storage space, then you will encounter a problem when trying to execute your backup. Clean up your C drive to create more space for backup.
  • The backup is corrupted. A corrupted backup will result in a failed backup attempt conform that everything is functioning properly.

If none of the above mentioned suggestions work, here are steps you could take to resolve your problem.

1. Restart Your Phone and Computer

The cause of the backup error might be nothing serious and a mere restart could help solve everything. This should be the first fix you try to implement and once you restart both devices, you can comfortably use your iTunes software to back up your iPhone.

2. Try Using Another USB Port or Cable

In most cases, iTunes cannot backup your iPhone because of a faulty USB cable or port. If your USB cable is faulty, you will need to replace it to carry on with the backup process. The error could also be as a result of a damaged USB port so you could connect your iPhone to a different port since most computers come with multiple ports. This fix, however, won't apply for computers with a single USB port. If neither of these seems to fix your problem, you can proceed to the next fix.

3. Update iTunes

Apple is always updating its products including iTunes in a bid to improve features and fix bugs. If your iTunes version is older, you will most likely run into the error: "iTunes could not backup the iPhone because an error occurred." Installing the latest iTunes version could easily fix this error. You can download the latest version from Apple's website after which you should check whether you can still back up your iPhone. If the error isn't fixed, you can proceed with the methods below.

This solution has been suggested by Harvey from Consumers Base

4. Disable Third-Party Security Applications

This iPhone backup error is at times as a result of interference from security applications installed on your computer. To determine whether that is the issue, you could temporarily disable your security applications and see whether the problem is still persistent. If you're not sure of how to disable the antivirus, check the documentation for instructions. If disabling the application solves your problem, you could install a new security solution to prevent this error from recurring.

NOTE. Once you disable your security application, be cautious with the websites you visit or files you download since it could leave you exposed to malware.

5. Free Up Space on Your Drive

An iPhone backup often requires space on your computer, and the space usually depends on the files and data stored on your phone. If your drive's space is insufficient, you will have problems backing up your iPhone successfully and you could encounter an error. To fix this issue, you could free up some space on the drive that contains your backup file. The location of your backup file will depend on the operating system you're using.

For Windows OS, you could free up space by navigating to: Users – Username – AppData – Roaming – Apple Computer – MobileSync - Backup

For Mac, you could free up space by navigating to: Library – Application Support – MobileSync – Backup

6. Delete Your Old Backup

The existing backup on your computer could be corrupted and could be the cause of this error. Deleting your previous backup could help solve the problem. Here are the steps to follow to delete your old backup:

Step 1. Launch iTunes on your computer

Step 2. On the menu bar, click edit then choose preferences

Step 3. Go to the devices tab

Step 4. Now select the backup you'd like to remove

Step 5. Click on delete backup

Step 6. Follow all on-screen instructions to successfully delete your old backup

Step 7. Use a Different Backup Application

If none of the above methods works for you, then you might have problems using the backup feature on iTunes. In such a case, you could look for an alternative backup application. Rather than contacting Apple support, a professional program like DearMob iPhone Manager would get your problem solved. This software will let you backup your files if iTunes is having errors.

Get the Quickest Fix: Back up iPhone without iTunes Right Away Just ditch iTunes & all its cumbersome settings. Enjoy a smooth & quick iPhone backup now. Direct Solution

DearMob iPhone Manager - Back up iPhone Fully & Selectively

  • 1-click back up iPhone files completely without data loss risks;
  • Manually back up photos, videos, songs, contacts, etc selectively and visibly;
  • Flexibly change backup location wherever you prefer;
  • Password protect your backup file at a Military Grade level;

Download DearMob iPhone Manager on Windows

Download DearMob iPhone Manager on Mac

Step 1. Launch DearMob iPhone Manager and click on "Backup" tab.

DearMob iPhone Manager Main UI

Step 2. Click "Back Up Now" to back up your iPhone/iPad without iTunes.

1-Click Backup iPhone, iPad and iPod without iTunes

Step 3. To restore iPhone backup file(s) without iTunes, simply click on "Restore" button to get things done.

Select Desired One to Restore from All Backup Files
Final Words:

Backing up files is essential for iOS users and iTunes easily facilitates that. However, the application has problems, and you could have issues trying to execute a backup. We hope you'll find the tips above helpful. Please leave us a comment about what seems to work best for you.

Why Is DearMob Your Choice? See What Tech Websites and Customers Say about Us

Stars 4.9

Cover over 80 Countries
Praised by 95% Users

"DearMob iPhone Manager is quite easy and straightforward to use in comparison to other tools. The features offered are complete in themselves and does not require iTunes or any other software for that matter."

  • Instant Delivery
  • Life-time Support
  • 100% safe
  • Money Back


Joakim Kling

Joakim is a tech addict and mobile enthusiast ever since the Symbian era. Now as a technical writer, he loves to test software and devices, and share his discoveries in plain language. Jogging helps him think better and stay energized throughout the day.

Home > iTunes Troubleshooting > How to Fix MOV File Import Error in Adobe Premiere Pro