Solved| iTunes Purchases Missing/Not Showing/Not Downloading

Last Updated : Sept 19, 2018 | Written by Jason

Recently, a viral Twitter thread complaining about iTunes purchases missing brought Apple iTunes up again to the dispute forefront. And the major controversial point is that Apple, defending itself as just a store front, naturally cannot prevent content providers from removing user purchased items from global-wise iTunes stores which vary from country to country. Though this case has been already addressed and put in black and white in Apple' long terms of service agreement, it has never drawn our attention until now:

"You may be able to redownload previously acquired Content ('Redownload') to your devices that are signed in with the same Apple ID ('Associated Devices'). Content may not be available for Redownload if that Content is no longer offered on our Services."

To put it in another word - "Blame the content providers. It's not our fault!"

What a de ja vu! Remember what Amazon has done to Kindle readers by removing ebooks without warning in 2009? It seems that the idea of truly owning your purchased-digital contents just won't pan out as expected on these online digital media stores. And they won't travel with you from country to country. And isn't this giving a good argument for physical Blu-ray/DVD discs to expand a life for many more centuries?

However, not all iTunes purchases disappearing issue is resulted from off-shelf content providing. When you upgrade to new iPhone models or change to a second hand iPhone, iTunes movie/music purchases can also go missing accidently. And below are the most reported iTunes music/movie purchases not showing error cases:

*"I bought £20 worth of a series only 12 downloaded and i can only hear them and not see them!"
*"Bought an album on iTunes and now it's gone. Purchased album not showing up in Music app…"
*"I lost about 25 songs when i upgraded to an iPhone…"
*"I bought an iPhone 5 on eBay, and after an issue arising of the previous owner not disabling his iCloud then clearing that up I’ve supposedly got my iCloud synced up. Here’s the problem. Purchased music on my Mac won’t transfer to my new phone, and I can’t download those songs from iTunes directly to my phone."
*"The song isn't anywhere in my library, or my Purchased playlist, or my purchase history, or even my hidden music. It's not anywhere associated with my account. That's why I tried to re-download it. But then I went to the song in the iTunes store, and where it normally says "Download" it said "Purchased" and the button was grayed out so I couldn't click it."
*"Songs that I have purchased are missing in iTunes…"

DearMob iPhone Manager Lets iTunes Purchases Travel with You

Best iPhone Backup Software

DearMob iPhone Manager is a professional iPhone media manager designed to perfect your iOS data management. It strips off DRM wrap from your purchased movie, music, and audiobooks to truly make what you've purchased yours! You are free to take songs, movies, books you bought wherever you go regardless of content providers' action or destination countries' policy.

DearMob iPhone Manager

* Unlock purchased movie/music/audio;
* Selectively restore purcahsed files;
* Selectively transfer purcahsed files;
* Support iOS 12 and iPhone XS/XR.

To sum up, those cases are:
1. iTunes purchases not showing up in iTunes store on iPhone for re-download
2. iTunes purchases not showing in iTunes store on computer for re-download
3. iTunes purchases not showing anywhere for re-download
Go through the below solutions to address your iTunes purchases not showing problem.

iTunes Purchases Missing: Overall Restart

Solution 1: Restart iTunes store app, restart iPhone, and sign out and in your Apple ID. These moves are made to ensure that no system issues or other invisible issues stand in the way.

iTunes Purchases Missing: Hidden iTunes Purchases

Solution 2: Check if you have hidden your iTunes store purchases:

In iTunes - sign in iTunes with your apple ID > Account > View My Account > scroll download to "iTunes in the Cloud" tab > Hidden purchases > tap Manage button > Click Unhide button below the item you want to re-download.

iTunes Purchases Missing: Greyed-Out "Purchased" Button

Solution 3: Light up the greyed-out "Purchased" button

Search the individual item missing in the iTunes store, ready to buy it again. When it shows $ xxx instead of "Purchased", you can click to buy it. Eventually it will inform you of that you have already bought it and then give you the option to re-download it for free.

Aside from basic features to backup iPhone photos, music and videos, DearMob's best iPhone backup software stands ready to work with other file types that matters: it transfer ebooks from iPhone to computer, save text messages from iPhone, as well as calendars, notes and voice memos… pretty much everything that matters to you on your iPhone can be backed up to computer.

iTunes Purchases Missing: Contact Apple iTunes Support

Solution 4: Contact iTunes support to get an official answer. Email or report to iTunes Support, and they will get to you very quickly on guiding you to detect possible causes and restoring your purchases. This might save you lots of time one-on-one instead of finding the correct answer from millions of similar cases online.

iTunes Purchases Missing: Use DearMob iPhone Manager

Solution 5: DearMob iPhone Manager is packed to invisible hands to smartly manage all your iTunes purchased movies, songs, audiobooks. It rips DRM camouflage off from purchased items and breaks iTunes transfer limitation - to transfer iTunes purchases out to none Apple devices like Windows computers, NAS, DAS, Clouds, with encryption if needed.

For detailed guides, download DearMob iPhone Manager and follow the guide below:
1. Remove DRM from iTunes Movies Purchases >>

2. Remove DRM from iTunes Music Purchases >>

3. Remove DRM from iTunes Audiobook Purchases >>

Solve iTunes Purchases Not Showing
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