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How to Solve Windows 10 Photos App Not Importing, Not Deleting Photos 2023?

By Joakim Kling | Last Update:

"I have an iPhone 8 and I tend to take a lot of screenshots. With the new Windows update came a whole host of problems with the Photos app. When I try to import the images from my phone on my computer, the app instantly freezes and crashes. I've tried troubleshooting problems and even reinstalling the app, but nothing has worked. It worked very well before, now it's broken."

Though Windows 10 photos app has so many bloated features to brag about – photo editing, slideshow making, video editing, 3D effects adding, album/video remix, drawing, etc. many people choose to use this app still only because they want to import photos and videos from iPhone to pc as backup and clear up some storage on their iOS devices. And Microsoft Photos has just slammed the last door at our face in its latest version update!

Windows Photos App not Working Issues

As reported by many, the latest version 2020.19111.24110.0 and version 2017.x of Windows 10 Photos app not importing photos issue has fourfolds –

Issue 1. There is no longer an option to "delete photos after import" (from the source device)

iCloud for Windows 10 not Working

Issue 2. Windows 10 Photos app crashes upon importing photos from iPhone

When selecting "Items since last import", the app freezes and crashes right away. As users complained, "I now have to click on each photo I want to import. I take on average 50-70 photos a day for my job."

iCloud for Windows 10 not Working

Issue 3. The latest version stuck while "Importing Photos from USB device 1/XXXX" or "Something went wrong". And she is using a PC of 6700K and 32G Ram.

Issue 4. Can't Find My Phone

There is always a problem with this app finding my phone or downloading from my phone (a typical issue for cellphones).

iCloud for Windows 10 not Working

Method 1: Check Your Photos App Version

You have to make sure whether this is the issue brought by the Photo app's newest version.

Go to Photos app > More > Settings > Scroll down to About this app

iCloud for Windows 10 not Working


There you will see what your Windows 10 Photos software version is. And the above two versions are 100% workable regarding importing iPhone photos with deletion ability. If your Windows 10 Photos app is version 2020.19111.24110.0 you can check for the update if there's a new version release to fix this not importing bug, or uninstall the current version and install the lower version. Again, do not download the newest Windows 10 photos app if your current version still works.

Method 2: Update Windows Photo App for Official Bug Fixes

Step 1. From Start, go to Microsoft Store.

Step 2. Click on your Downloaded Applications.

Step 3. Click Check for Updates.

Update Windows 10 Photos app

Step 4. If the Photos App is shown in the Available Updates, click to update Windows 10 Photos app

Hope Microsoft quickly responds to our demand and fixes this issue in the next update version. But if there are no newer versions, we can downgrade our application to a lower version of 2019 or 2017.

Method 3: Uninstall and Install Windows 10 Photos App Lower Version

Step 1. Open Task Manager and open the Photos app

Step 2. Find the Photos app in Task Manager

Step 3. Click on it and right-click - Go to details

Windows 10 Photos app not deleting

Step 4. Right-click on Microsoft.Photos.exe and click "Open file location"

Windows 10 Photos app not importing

Step 5. Select all the files under this folder and copy them to your other new computer.

Microsoft Photos App not deleting

Step 6. Find and download the missing *.dll files online and run the program afterward.

Method 4. Use Photos App Alternative for Photo Importing & Deletion

DearMob iPhone Photo Manager offers a fairly simple and direct solution to import and export iPhone photos from/to a computer with a batch deleting feature independently.

Download Tumblr iOS iPhone without App Store
  • Compatible with Windows 7 and above.
  • Preview: You can preview any of those photos - live photos, HEIC photos, Apple ProRAW photos, HDR, 48MP photos from iPhone 15 Pro/Pro Max, and videos in full size.
  • Close-up check: Esp. For burst photos, you can switch to a larger icon view to identify which image to remain.
  • Wider operation area: You can drag the interface wider and larger to get more photos loaded for easier selection.
  • Delete without import: You don't need to import tons of photos to a storage-strapped computer for deletion.
  • Regret potion: You can regret and revoke your deletion by clicking the "Cancel" button on the lower sidebar.
  • Delete undeletable iPhone photos:  delete photos imported from computer.
  • Computer to iPhone/iPad photo transfer: Windows 10 Photos app only allows transferring from iPhone to computer.


Microsoft Photos App not importing

Step 1. Click the Photo transfer tab on this photo manager.

Step 2. Browse your Photo album and select photos you want to import or delete

Step 3. Hit the Export or Delete button on the top sidebar. You can also freely drag'n'drop multiple photos from iPhone 15/14/13/12 or earlier models to the computer.

About The Author

Joakim is a tech addict and mobile enthusiast ever since the Symbian era. Now as a technical writer, he loves to test software and devices, and share his discoveries in plain language. Jogging helps him think better and stay energized throughout the day.

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