For 5KPlayer Windows Users

Frequently Asked Questions

Hot Technical Questions
How to change default player & file association on Windows?

You can customize the file association to change default player on Windows, follow below steps:

1. Right click on the main interface and choose "File Format Association..."

2. Unassociate the file format that you don't want 5KPlayer to be the default player, and click "Apply".

How to enable Hardware Acceleration on 5KPlayer?

1. Right click on the main interface and choose "Hardware Accel..."

2. Click the hardware type to active Hardware Acceleration.

3. Quit and restart the program to take effect.

How to solve 5KPlayer YouTube Analyze not working?

All the video hosting sites that 5KPlayer supports such as YouTube, Vevo, Dailymotion are listed in the 300+ online sites list.

Of course 5KPlayer is working on to explore more and be able to support more sites in the future but in the mean time, it does not support downloading videos from all sites natively.

Please Note: Some video sites are constantly updating their algorithm and 5KPlayer sometimes failed to decode in time as it needs time to auto-update itself.
General Technical FAQs
How to import video/music file or folder to playlist in the Library?

Method A:

1. Go to Library interface

2. Choose a playlist that you want to add files to.

3. Drag the video/music files or folder to the playlist you choose. And the files in a folder would automatically added to the playlist.

Method B:

1. Choose a playlist to add to.

2. Click "+" icon at the top window.

3. Choose a file or files(Ctrl +files) or all files(Ctrl + A), and click "Open".

Please Note: You can create new playlist by click "+ New List" beside the AirRecord list. And you can delete your created playlist by choosing it and clicking "╳" icon.
How to set video downloading resolution, audio and subtitle?

After the analyzed result showed up, follow below steps to set video resolution, audio and subtitle:

1. Click the gear icon beside the video info.

2. Here you can see a part of resolution and subtitle. Click "Show All" to see all and the audio info.

3. When all out, scroll the screen to find the suitable one for downloading.

To get subtitle of video (if provided), just click "Subtitle".

Please Note: You can create new playlist by click "+ New List" beside the AirRecord list. And you can delete your created playlist by choosing it and clicking "╳" icon.
How to add subtitles/set subtitle font and color in 5KPlayer?

For adding subtitles please:

1. Open a movie/video file

2. Click "Subtitle tracks" button or right click on the playing interface -> "Subtitles" -> "Load subtitle file..." Full Guide: How to add subtitles to MP4, AVI, MKV movies/videos >>

For subtitle settings, please follow below steps:

1. Press F2 on main interface to go Settings

2. Choose Subtitle setting to set the font size, default encoding, color etc.

3. Quit and restart the program to take effect.

Please Note: 5KPlayer supports subtitles of many formats including *.srt, *.ass, *.ssa, *.json, *.sub, *.aqt, *.cdg, *.idx,*.utf, *.aqt, *.jss, *.psb, *.rt, *.smi, *.txt, *.smil, *.stl, *.usf, *.dks, *.pjs, *.mpl2, *.mks and *.vtt.
Where to find the downloaded file on your computer?

1. Press F2 on the main interface to go Settings

2. Choose Downloader setting to check, change the destination for downloaded files.

How to choose shuffle or repeat playback mode?

1. Open a video or music.

2. Click "track once" to change playback mode.

Where to find converted music on computer?

1. Press F2 on main interface to go settings.

2. In General settings, you can view and change another folder for your converted music.

Where is the snapshot folder?

1. Go settings.

2. In General settings, you can view and change another folder for snapshot pictures.

Why can't I AirPlay movie/video to Apple TV?

AirPlay streaming feature is not available on version 4.5 & 4.6, it will be added in the future. If you prefer this function, you can download 5KPlayer version 4.3 >>

Here is the guide to stream video music from Windows PC to Apple TV

How to fix "5KPlayer can't be removed because it's open/running" error?

1. Please right click the 5KPlayer icon on the task bar.

2. Choose "Exit", then uninstall the program.

Can’t find what you are looking for? Let us help.
Contact Support Team

To get personal support about 5KPlayer, please email support@5kplayer.com

Feedback or Suggestion

Have any idea about 5KPlayer? Please feel free to email contact@5kplayer.com

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