DearMob Customer & Technical Support
We have got a variety of resources to help you get the most out of 5KPlayer. At our support center, you are provided with step by step tutorials, knowledge base articles and FAQs to learn more about 5KPlayer. If you are still unable to find the answer, please feel free to contact our support team with detailed information provided. You will receive professional advices from our support team.
>> Fix 5KPlayer Not Working Problem: Not Playing, Not Downloading, Not AirPlay <<
Frequently Asked Questions
Q: What is AirPlay?
AirPlay (previously called AirTunes when it was for audio only) is developed by Apple Inc. that can use to wireless stream audio/video, and photos between electronic devices. Using AirPlay, you can play media from a single AirPlay-compatible source, like an iPad or iPhone, and stream it to multiple AirPlay-compatible devices on the same network, including TVs and stereo systems.
Q: How to Set Up 5KPlayer to AirPlay Mac/Windows to Apple TV?
You need to connect Apple TV and your Mac or PC, on which 5KPlayer installed to the same Wi-Fi network. At the top right corner of 5KPlayer's interface, you will find AirPlay icon. Click it to get a list of all AirPlay enabled devices. Choose the name of the Apple TV you wish to AirPlay to. Once enabled, you will be able to stream media from Mac/Windows 7/8/10 to Apple TV, including videos music from YouTube, Spotify, Netflix, etc.
Q: How to Connect iPhone iPad Apple Watch to Mac/PC?
First, you should run 5KPlayer on your Mac or PC. After you've added your AirPlay-enabled devices like iPhone, iPad, Apple Watch and Mac, Windows PC to the same WiFi network, they can automatically detect all the receivers. Then you need to swipe up from the bottom of your screen to access control center and tap AirPlay. A list of AirPlay enabled devices will appear. Choose the name of your Mac/PC to connect.
5KPlayer Trouble Shooting
Q: How to add subtitles/set subtitle font and color in 5KPlayer for Windows?
A: For adding subtitles please read how to add subtiles to adopt external subtitles.
for subtitle settings, just go Settings -> Subtitle and set the font size, default encoding, color etc. Quit and restart the program to take effect.
Q: How to update 5KPlayer to the latest version?
A: For Windows: Help ->Check for updates. And for
Mac: 5KPlayer -> Check for Updates.
Q: Why AirPlay failed that my video cannot play in Apple TV?
A: Please check if your video format is in MP4, MOV or M4V which is supported by AirPlay. See also how to solve AirPlay not working.
Q: How to get the downloaded videos from the library to the disk?
A: Would you like to try WinX DVD Author? It will help to transfer the downloaded videos to disk and DVDs.
Q: How to create playlist in 5KPlayer library?
A: Go Library, and create a new playlist -> Click on the new list you just created, and click Add, choose the media you want to play in the folder and click OK -> Double click one to start playing. The movie will play one by one.
Q: How does 5KPlayer AirPlay mirroring work with iOS 9?
A: 5KPlayer is fully updated to be compatible with iOS 9/iOS 10, free download the latest version at http://www.5kplayer.com
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